Everyone makes mistakes at work, especially during the stressful times. If the mistake affects a co-worker, it can create discomfort and tension. To recover from mistakes, apologize and try to remedy the error. A proper apology can help people feel better about the mistake, save your dignity, and possibly prevent you from losing your job.
Here are some five essential elements to recover what you have done:
1. Apologize in person
Whether you make mistake via email, in a letter, or a meeting, apologize face to face if possible. Doing so conveys your sincerity and lets you watch the other person’s reaction and adjust your message accordingly. If you cannot meet in person, a telephone call is an acceptable alternative, but not impersonal media such as email or text messages.
2. Time apologies carefully
Usually, it’s best to apologize immediately after you recognize your mistake. Doing so can the emotions before they heat up and boil over. If you angered someone, you might need to let the other person cool off before approaching the next day. Waiting longer than a day can complicate the problem as a belated apology is often seen as insincere.
3. Assume responsibility
If you make a mistake, do not share the blame with others or suggest it was caused by circumstances alone. Even if other people played a part in the offense, you cannot apologize for them. Assume responsibility for your mistakes.
4. Correct Mistakes
If you make a social error in an ongoing business relationship, clarify that you will avoid similar mistakes in the future. Male amends by considering the cause of the mistake and explaining what you plan to change or do differently. Correcting mistakes shoes that you care about the relationship and makes it easier for the other person to accept the apology
5. Be patient
If your apology is not immediately accepted, do not retract it or become to defensive. In some cases, the other person may respond angrily. Listen quietly and recognize that you have caused them to feel frustrated. Be humble and thank them for listening to you, and leave the option for the reconciliation open. People often want to forgive, but it can be a slow process.
I am hoping these five essential elements will help you to recover and practice our conflict management in the workplace so that we can work together in a stress-free environment.